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Privacy Policy

Last updated: April 2026. This Privacy Policy explains how RentMeHelp collects, uses, shares, and protects information when you use the platform.

Overview

RentMeHelp (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use the RentMeHelp platform, including our website, mobile experiences, communications, and related services.

By using RentMeHelp, you consent to the collection and use of information as described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

  • Account Information: such as your name, email address, login credentials, account type, and profile information.
  • Profile Information: such as location, service categories, availability, profile photos, descriptions, ratings, and reviews.
  • Communications: messages, support requests, and other communications you send through the platform.
  • Transaction and Activity Data: projects, offers, service activity, interactions with other users, and general usage history.
  • Technical Information: such as device type, browser type, operating system, IP address, approximate location, and usage analytics.
  • Uploaded Content: profile photos, project images, and other files or content you choose to upload.

How We Use Information

We use information we collect to:

  • operate, maintain, and improve the platform;
  • create and manage user accounts;
  • connect Clients and Helpers;
  • facilitate communications, offers, and project activity;
  • provide support and respond to inquiries;
  • monitor safety, investigate misuse, and reduce fraud;
  • analyze trends, performance, and usage behavior;
  • comply with legal obligations and enforce our Terms.

How We Share Information

We do not sell your personal information.

We may share information:

  • with other users when necessary to facilitate platform functionality, services, offers, messages, profiles, or project interactions;
  • with service providers who help us operate the platform, such as hosting, infrastructure, analytics, communications, or support tools;
  • when required by law, subpoena, court order, legal process, or to protect rights, safety, or property;
  • in connection with a merger, acquisition, financing, restructuring, or sale of some or all of our business or assets.
Information you choose to include in your profile, messages, project postings, reviews, or other visible areas of the platform may be seen by other users.

User Responsibility

You are responsible for the information you choose to share with other users through the platform. RentMeHelp is not responsible for how other users collect, store, use, disclose, or misuse information that you voluntarily share with them.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information. However, no website, platform, device, transmission, or storage system is completely secure.

Accordingly, we cannot guarantee absolute security, and you use the platform and transmit information at your own risk.

Cookies and Tracking Technologies

We may use cookies, local storage, session tools, analytics tags, and similar technologies to:

  • keep you logged in;
  • remember preferences;
  • measure usage and performance;
  • improve functionality and user experience;
  • support safety, troubleshooting, and fraud detection.

Data Retention

We retain information for as long as reasonably necessary to operate the platform, provide services, maintain records, resolve disputes, enforce agreements, comply with legal obligations, and protect the platform and its users.

Your Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information we hold about you.

To request assistance regarding your data, contact us using the information below.

Video and Communication Safety

RentMeHelp may offer features that allow users to communicate via video, audio, or messaging. These tools are intended to facilitate legitimate service-related interactions between users.

Prohibited Use:

  • Use of video or messaging for sexual, explicit, or inappropriate content
  • Harassment, intimidation, threats, or coercion
  • Discriminatory, hateful, or abusive behavior
  • Solicitation outside the platform or attempts to bypass platform safeguards
  • Recording or distributing video interactions without consent where prohibited by law

Users are expected to maintain respectful and professional conduct at all times when using communication features.

RentMeHelp reserves the right to monitor, review, or investigate reports of misuse and may take action including: account warnings, suspension, or permanent removal from the platform.

RentMeHelp does not actively monitor all communications but may review interactions if reported for safety or compliance purposes. Users should not assume communications are private in cases involving safety concerns or violations of platform policies.

By using video or communication features, you agree to comply with all applicable laws and this policy.

Third-Party Services

The platform may contain links to or integrations with third-party tools, websites, services, or content. RentMeHelp is not responsible for the privacy practices, security, or content of any third party.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we may revise the “Last updated” date above. Continued use of the platform after changes are posted means you accept the updated Privacy Policy.

Contact

If you have questions about this Privacy Policy or your information, please contact RentMeHelp at support@rentmehelp.com.

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